How to Return an Item Under Warranty
Let's get your gear back in action! Answers to many warranty questions can be found in our Knowledgebase. If you have a return under warranty in the U.S. or Canada, please fill out our Information Request Form.
Once you've completed the form, you'll receive an email with detailed instructions. Due to COVID-19, you may experience extremely long Customer Service response times. We are working diligently to respond as quickly as we can. Thank you for your patience.
Limited Warranty Policy and Guidelines
Slumberjack branded products (tents, backpacks, sleeping bags) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. Slumberjack branded gear (lighting, trekking poles, furniture, sleeping pads, coolers and airbeds, and apparel) are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship.
If a Slumberjack branded product or accessory covered by one these warranty options fail due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Slumberjack’s Limited Warranty applies only to Slumberjack’s brand products purchased and used in the United States and products specifically authorized by Slumberjack for retail sale in Canada. For consumers, who are covered by consumer protection laws or regulations in their state of purchase or Canada, except in instances where those laws and regulations are not required to be cumulative, the benefits conferred by Slumberjack's Limited Warranty apply in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Slumberjack’s Limited Warranty does not apply to products that are not Slumberjack-branded, even if packaged or sold with Slumberjack products. Non-Slumberjack-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details.
Slumberjack will not credit previously paid customs and duties. Customers may pursue their own refunds in their location.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
We reserve the right to change the terms and conditions of the above warranty at any time and without prior notice.